This policy gives buyers and guides a clear review path for digital purchases and subscriptions.
Because tips, videos, reports, and coordinates are digital content, purchases may become non-refundable once unlocked. We can still review refund requests for technical issues, duplicate purchases, fraud, or content that is materially different from its listing.
Buyers can submit a refund review from the purchase page. Admin can review the buyer note, seller, content, payout state, and transaction record before approving, denying, or partially approving a refund.
For monthly subscriptions, the buyer pays for the calendar month they subscribe in and receives access to eligible reports dated within that month. Cancellation should stop future billing and future-period access once full Stripe billing is connected. Past subscription periods may be reviewed case by case.
Seller payouts may be held while a refund, dispute, abuse report, payment failure, or risk review is open.
Payment disputes may lead to account restrictions while the transaction is investigated. Chargeback fees and reversals may affect seller payout records.